The Retreat Log Cabin

Pick-a-day Delivery

We know life can be hectic and days off are precious, that’s why we offer Pick-a-Day delivery, so you can choose a time for delivery that suits your busy schedule. When you enter your address at the checkout, you will be able to see all the dates that are available to your postcode. Once your order has been placed and our delivery drivers have made it onto the road, you’ll receive a text message with a 2-hour time slot for delivery, so there’s no waiting around.

You can book your preferred delivery date by either:

1. By choosing it when placing your order with us.

2. Through the link provided within your order confirmation email or text message

If a delivery date is not selected, one of our friendly team will be in touch. They will help arrange a suitable delivery date that fits your schedule.

Your garden building will be delivered using either a 3.5t, 7.5t or 18t flatbed vehicle. If you believe there may be difficulties accessing your property or the delivery location, please inform us of this prior to your delivery date.

All our deliveries take place between the hours of 7 am and 7 pm and are carried out by one of our helpful drivers.

On the morning of your confirmed delivery date, we will contact you by email or text message assigning you a two-hour delivery slot. This means that there is no need to wait in all day! We aim to meet these delivery times wherever possible. However, please be aware that unforeseen circumstances can cause deliveries to take a little longer. But rest assured, we are always working hard to keep delays of this sort to a minimum.

Also, on your confirmed delivery date, we will send over a link to the Delivery Portal. Here you will be able to track the exact location of your delivery driver.

Please note that all our deliveries are kerbside only. Our drivers are not permitted to enter your property. If you live in a terraced property, please be mindful to this.

Our delivery driver will unload your new garden building piece by piece to prevent any damage. Yourself, a friend or neighbour will need to be present during the delivery process. This is to ensure that you are happy with the building and are available to sign for the item where required.

In certain situations, we may be able to leave your new garden building in an assigned safe location. If this is a service that you require, please contact our team on 01636 821215, prior to your confirmed delivery date.

Returns

We offer a 14 day money back guarantee on all of our items. The guarantee commences from the date which you receive your item and we offer a free collection service as part of this agreement.

The building must be returned in its original, untreated, resalable condition. Until the item is collected by our courier, it's the responsibility of the customer to ensure that the building remains in this condition.

As the buildings are sold as DIY kits, we cannot dismantle on your behalf and we cannot be held liable for any third party costs. Once the building has been received by our factory, a full refund will be issued within 1-3 working days.