Mercia Home Installation Service
Daunted by the prospect of installing your new shed or garden building yourself? Sit back, relax and let our team do it for you! The Mercia Installation Service is available with most of our garden buildings to save you time and hassle. We will guide you through the process, from making sure your site is suitable, to delivering your shed, erecting it, and – as you’d expect from a team of professionals – clearing up afterwards.
How does it work?
When you have purchased a Mercia garden building with installation you will receive a confirmation email along with our helpful installation guide and questionnaire.
Our guide gives you all the information you need to prepare your site for the installation and build a suitable base for your garden building.
Then it's time to let us know your base is ready! We will ask for photo evidence of your base and access to the site, to ensure the installation process runs smoothly. We will also arrange your delivery and install slots at this time.
On delivery day we will text you details of your two hour arrival window with a link to our portal so you can see when your driver will be with you.
On installation day our team will call in the morning with a rough ETA, install your building to a professional standard, and clean up afterwards, leaving you to enjoy your new building!
How do I ensure my site is suitable for installation?
To make sure the installation of your garden building runs smoothly, it’s vital that we have good access to your site, and that the site itself is fit for purpose. To meet our minimum requirements, we need:
- Direct access to the site - we regret that we cannot undertake an install where access is difficult or indirect
- A level site - this can be checked with a spirit level
- A minimum of 60cm (2ft) clearance surrounding the site
- A base of suitable construction that's at least as big as the footprint of the shed and which has square corners
When your garden is ready, a member of our delivery team will contact you to arrange your delivery and installation dates.
What sort of base should I build for my garden building?
To make sure your garden building gives you many years of good service, it's vital that it is built on a solid, level base. You must also ensure that your base is at least as big as the footprint of your garden building. There are a few different options for your base, such as:
- Wooden frame base
- Poured concrete base
- Paving slab base
If you're experienced with DIY you may wish to construct your own base. For those who are not keen to build their shed base themselves, we recommend employing the service of a local professional.
I've built my shed base, what happens next?
When you’re happy that your site and shed base meet our requirements, give our team a ring to book your delivery and installation slots. We always aim to deliver your shed 48 hours before installation. This is to give you time to check over your purchase to make sure you’re entirely happy with it before our team arrives to erect it for you.
We’ll send you a text on delivery day stipulating a two hour window during which your purchase will arrive. This text comes with a link which you can use to access our tracking system – you’ll be able to see where the shed is and when it’s due to arrive.
On installation day, our teams of installers work between the hours of 7am and 7pm to get the job done over one or two days, depending on the building you’ve chosen. We’ll call in the morning with a rough ETA for the installation team. If you’re not going to be in all day, don't worry! We can often complete the install unsupervised – just make sure you fill in the correct part of the questionnaire sent to you when you purchased your installation.
What happens when the Installation Team arrive?
When our team arrives, they’ll check to make sure you’ve met our access and site requirements and then get straight to work. You can expect a high level of professionalism from the Installation Team, who’ll construct your new building to an exacting standard.
Once complete, we always clear up after ourselves, removing packaging and any rubbish from the build, leaving you to get straight on with enjoying your new garden building.
Do I need to help the Installers?
There's no need for you to help our Installers! Our team will install your garden building professionally and efficiently, allowing you to sit back and relax.
Will delivery and installation take place on the same day?
We regret that we are unable to guarantee that your delivery and installation will take place on the same day. However, we will always ensure these dates are as close together as possible to minimise disruption.
Our garden buildings are all dip treated before they leave the factory (apart from our pressure treated products). This protects the buildings from water damage during delivery and installation, meaning you don't need to worry if your building experiences rain before being installed.