Our Service & Guarantees
We deliver value to our customers by understanding their needs and requirements. We appreciate that the quality of our service is equally as important as the products that we offer to ensure an all-round excellent experience with us.
Customer Service
At Mercia, we understand the importance of outstanding customer service and the value it can add to your experience. Our customer service team pride themselves upon their friendly nature and knowledgeable advice. Whether you have a question about a product or need information on your order, our team are available at your disposal.
Need to contact our customer service team?
Click here!
Home Delivery
We offer a fast, free and reliable home delivery service with every order to most UK postcodes. Our friendly and punctual delivery drivers will deliver your building within 7 - 10 working days of purchase at the front of your property. All of our products are delivered flat packed, to ensure it is easy for you to move the product from the delivery location to the build site.
On the day of delivery you'll be given a two hour delivery slot and our driver will keep in contact with you, so you can make the most of your day.
Installation Service
Sit back and let us do the hard work! Our installation service is designed to not only save you valuable time but also take the work of moving and constructing the building off your shoulders. Our fully trained, expert fitters work professionally and carefully to ensure that your new garden building is constructed safely and to the highest industry standards.
And don't worry, we make sure to clean up afterwards, taking away excess packaging and leaving you to enjoy your new building.
MGP Portal
The MGP Portal is a customer exclusive, user friendly portal. Here you can schedule and track delivery, update details and check your order as well as have quick and easy contact with our customer service team. Should you require additional copies of your instructions or need some extra guidance, we store all of our how-to and help guides here as well as our instruction library.
Want to access the portal? Click here!
1 Year Manufacturers Guarantee
As standard, we offer a 1 year manufacturers guarantee on our entire range.
10 Year Anti-Rot Guarantee
We offer a 10 year anti-rot guarantee on all of our dip treated buildings. All that's required is that you treat the building with a preservative and waterproof treatment once installed and annually thereafter.
15 Year Anti-Rot Guarantee
On our pressure treated buildings we offer a 15 year anti-rot guarantee. All that is required is that you treat the building with a waterproof treatment once installed and annually thereafter.
Do I have to purchase installation if I want a pre-painted building?
Yes, you must purchase our installation service if you want to purchase a pre-painted building.
Can I select more than one colour?
We only offer one colour per building. We are unable to offer multiple colour ways on one building.
Will my ready painted garden building be refundable?
As the order is bespoke to you, it will not be refundable.
Will my ready painted garden building be painted on the inside?
Your building will ONLY be painted on the outside.
With our wide range of colours there is something for everyone, from calming grey tones to pop colours.
Please note: We've made every effort to make the colours appearing on screen as close as possible to the ones applied by us. Unfortunately, we cannot guarantee an exact colour match of the screen colour and the building colour.
What is the ready painted service?
Our ready painted service is available on a range of our shiplap sheds, summerhouses, greenhouses, playhouses and insulated garden rooms. We use premium, fully opaque paint that offers exceptional durability with a low maintenance finish. The paint will act as a preservative to protect against weathering, UV degradation, mould and fungal attack.
Choose your favourite colour from our wide range of shades from neutral tones to popping brights! Your painted garden building will have a stylish and eye-catching look, with the highest quality finish!
What are the benefits?
- Installation is included!
- The building will arrive finished to the highest standard and protected from the get go
- Cuts out the hassle and saves customers valuable time!
- Customers will receive an additional 1L tin of paint for touch ups
- We offer a wide range of colour options
- The building will benefit from our Paint Promise guarantee*. This means the paint will last 3 years with minor care and attention - and the building will still benefit from our 10 year anti rot guarantee!
Our painting process
Our four stage painting process has been developed to ensure your
garden building is finished to the highest standard.
Step 1 End Grain Sealer
We apply a water based barrier coat which penetrates and seals porous end grain, reducing moisture uptake by up to 90%.
Step 2 Primer
We then use a water based isolating paint as primer to minimise yellowing from knots and softwood with a large amount of heartwood.
Step 3 Paint
AQUATOP®, our fully opaque topcoat, provides extended protection against weathering, UV degradation, mould and fungal attack. Proprietary technology minimises micro foaming in the final paint finish, extending the coating durability.
Step 4 Touch Up
We touch-up any blemishes onsite during installation. Additional paint is supplied with the building on handover for any future touch-ups.
*Paint Promise Guarantee - In most circumstances the paint we apply to your building will give the building up to 3 years without needing another coat or retreating. In exposed and coastal locations and on open elevations, wind, rain and strong sunlight can cause more rapid degradation of the protective film, therefor affecting the integrity of the paint.
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