Mercia Garden Products

Call Us: 01636 821215

Open Monday to Saturday

Read Our FAQs

Here you'll find answers to the most Frequently Asked Questions

         

 

 

  • Q. Where can I find Mercia's latest News?

    • A. You can find this on our News page

 

Delivery

  • Q. Where can I find contact details for Mercia's Customer Service Team?

    • A. Contact details can be found on our Contact Us page

  • Q. When will my order be delivered?

    • A. You'll see the estimated delivery lead time at the bottom of the Product Information table on the product page.



  • Q. Can I specify a delivery date?

    • A. After the order is placed a member of our Customer Service Team will contact you to arrange delivery, you will be able to choose a day.

  • Q. What time will my order arrive?

    • A. You will receive an email and/or SMS the morning of your scheduled delivery with an estimated two hour time slot. Delivery takes place between 7am - 7pm. During busy seasons, deliveries can take a little longer, however we always strive to meet our delivery times and work hard to keep delays to a minimum.

     

  • Q. I have not received my delivery?

     

  • Q. Do you deliver to my work place?

    • A. No, due to the size of most of our products, and the delivery times (between 7am - 7pm) we are unable to offer this service

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Testimonials

My experience with Mercia and the quality of the corner log cabin I bought were both excellent! The cabin itself is of excellent quality in terms of the wood used, the finish and the accuracy of the machining on every single piece - it all fitted together perfectly. I bought it from a major store and Mercia's cabin is a far superior product to those in that store and at a really great price - there was a limited 15% discount offer from the store. When I contacted Mercia for help on two occasions they answered well within 24 hrs and provided diagrams and links to video footage. Absolutely excellent and highly recommended!

Brian Buchanan, June 2016 10.06.2016